Why is my server suspended?
Short answer: Almost always because a renewal invoice is unpaid. Services are suspended 5 days after the due date. Pay the invoice in the Client Area and your server comes back automatically. If it’s still unpaid 14 days after the due date, the server and its files and backups are deleted.
Before you begin
Section titled “Before you begin”- You need: the Client Area account that ordered the server (https://client.hostitcreateit.com).
- Time needed: about 5 minutes.
What this guide covers
Section titled “What this guide covers”- What a suspension means
- How to get your server back
- The billing timeline
What suspended means
Section titled “What suspended means”While suspended, your server is stopped and can’t be started. Its card on the Servers page shows Suspended. If you open the server, the status stays on Connecting and the buttons don’t work. Your files are kept until the termination date.
The timeline
Section titled “The timeline”| When | What happens |
|---|---|
| 7 days before the due date | A renewal invoice is created and emailed to you |
| Due date | Payment is due |
| 5 days after the due date | Unpaid services are Suspended |
| 14 days after the due date | Unpaid services are terminated: the server, its files and its backups are deleted |
These checks run once a day at 00:00 UTC, so a change can take up to a day to happen.
- Go to https://client.hostitcreateit.com and sign in.
- Open Invoices and find the unpaid invoice.
- Select it, choose a payment method, and select Pay Now. You can also use Pay with Credits if you have account credit.
- Wait a few minutes. The server is unsuspended automatically once the payment goes through.
- In the Game Panel, select Start on your server.
Expected result
Section titled “Expected result”The service shows Active in the Client Area, the notice disappears from the server page, and Start works.
Common mistakes
Section titled “Common mistakes”- Paying a different invoice. Check the invoice is for the suspended service.
- Expecting an instant unsuspend after a bank transfer or delayed payment. It happens when the payment completes, not when you send it.
Troubleshooting
Section titled “Troubleshooting”| What you see | What it means | What to do |
|---|---|---|
| Invoice paid but still suspended after 30 minutes | The unsuspend didn’t go through | Contact support with the invoice number |
| No unpaid invoice, but suspended | Suspended for another reason (for example a breach of the Terms of Service) | Contact support |
| Payment Pending on the invoice | The payment provider hasn’t confirmed yet | Wait; don’t pay twice |
When to contact support
Section titled “When to contact support”Contact support if the invoice is paid and the server is still suspended 30 minutes later, or if there’s no unpaid invoice. Include the invoice number. See How to contact support with useful diagnostic information.
Related guides
Section titled “Related guides”- How to pay an invoice and what happens if it is late
- How to cancel a service
- How to create and restore a backup
Last reviewed: 2026-10-05 · Applies to: Client Area (1.5.8) · Game Panel (hici 0.4.2)