Checking the status page
Short answer: Go to https://status.hostitcreateit.com. If it says “All systems operational”, the problem is probably limited to your server or your connection. If it shows an outage, we already know and are working on it.
Before you begin
Section titled “Before you begin”- You need: nothing. The status page works without signing in.
- Time needed: 1 minute.
What this guide covers
Section titled “What this guide covers”- What the status page checks
- What each status means
- What to do next
What it checks
Section titled “What it checks”The page is checked every minute from outside our network. It shows:
- Website: hostitcreateit.com
- Billing & accounts: the Client Area
- Game Panel: panel.hostitcreateit.com
- Game servers (EU): the machine that runs game servers, including whether it’s under heavy load
It checks our systems, not each customer’s game server. A single server that has crashed or won’t start still shows as Operational here.
What each status means
Section titled “What each status means”| Status | Meaning | What to do |
|---|---|---|
| Operational | Working normally | If your server has a problem, follow the troubleshooting guides |
| Degraded | Working, but slow (“Responding slowly”) or busy (“High load: games may lag”) | Expect lag; no need to open a ticket |
| Outage | Not reachable | We’re working on it. You don’t need to open a ticket |
| Pending | Not checked yet | Refresh in a minute |
The heading at the top summarises everything: “All systems operational”, “Partial outage” or “Major outage”.
Expected result
Section titled “Expected result”You know whether a problem is on our side (shown on the page) or specific to your server or connection.
Common mistakes
Section titled “Common mistakes”- Opening a ticket during a listed outage. We already know; updates appear on the status page.
- Assuming “Operational” means your server is fine. The page checks the platform, not your server.
Troubleshooting
Section titled “Troubleshooting”| What you see | What it means | What to do |
|---|---|---|
| Status page won’t load | Your connection, or a wide outage | Try mobile data; if it loads there, the problem is your network |
| All operational, but your server is unreachable | A problem with your server or your connection | See I cannot connect to my server |
When to contact support
Section titled “When to contact support”Contact support if the page shows everything operational but several players on different internet connections can’t reach your server or the Game Panel. See How to contact support with useful diagnostic information.
Related guides
Section titled “Related guides”Last reviewed: 2026-10-05 · Applies to: status.hostitcreateit.com